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Improving the management and reporting of energy efficiency program data for a natural gas utility in New England


“MCR was our trusted guide through the process. Their consultants had the IT vocabulary plus the energy efficiency vocabulary. They listened to what we said we needed, looked at our business processes and helped us document our needs and desires, what we wanted and what we needed for a new system.”

—Energy Efficiency Director


Background

A large New England state, experiencing high growth for natural gas usage, recently passed legislation to significantly increase energy efficiency activity. For our client, the increased activity created a requirement to manage and report on a greater volume of energy efficiency program information. The company had been operating energy efficiency programs for decades using a variety of spreadsheet tools and a central database, but this system was no longer viable. MCR worked with our client to define and implement a new program management and reporting system.

Solution

MCR defined the business requirements for the new system, which included mapping the existing portfolio of programs and program management processes, and detailing the regulatory reporting requirements. From the business requirements definition, we developed an RFP that was sent to potential bidders and facilitated the evaluation and selection process. We then worked with the selected bidder and client to implement the new system.

Results

The first phase of the new system is being rolled out to the users. Additional phases are being implemented that will provide for greater automation between the client and third-party program implementation vendors.